Help And Support

Everything You Need To Compare Rates, Create Labels, Track Shipments, And Manage Billing On The ShipAxis Portal.

Compare Rates

Enter Your From And To Addresses, Package Weight, And Dimensions. ShipAxis Returns Every Available Service Level Side By Side With One Clear Price.

Create A Label

Choose A Rate, Confirm The Details, And Pay. Your Label PDF Is Generated Immediately And Stored In Your Shipment History For Reprints.

Track A Shipment

Use Track A Shipment With Any Domestic Or International Tracking Number, Or Open Any Shipment To See Its Full Tracking Timeline. Turn On Notifications To Get Email Or In-App Updates As Status Changes.

Voids, Refunds, And Billing

Unused Labels Can Be Voided From The Shipment Page. Carrier Adjustments For Reweighs Or Address Corrections Appear On Your Account Billing.

Photo Identification — Coming Soon

Photo Identification Of Items Is Not Live Yet. For Photo-Based Packaging And Measurement Help Today, Use The Pack And Measure Page On ShipAxis.ai.

Carrier Claims

Claims Involving Loss, Damage, Delay, Non-Delivery, Or Other Carrier Service Issues Must Be Submitted And Managed Directly With The Applicable Carrier.

Carrier Terms, Filing Deadlines, Documentation Requirements, Declared-Value Limitations, Exclusions, And Coverage Rules Apply.

ShipAxis Does Not Adjudicate Carrier Claims, Determine Claim Eligibility, Guarantee Reimbursement, Or Assume Responsibility For A Carrier's Approval, Denial, Payment, Handling, Or Resolution Of A Claim.

Where Available, ShipAxis May Provide Shipment Records Or Transaction Information Reasonably Necessary For The Customer To Communicate Directly With The Applicable Carrier.

Contact ShipAxis Support

For Shipment, Account, Payment, Technical, Or General Support Questions, Please Contact The ShipAxis Support Team At ship@goshipaxis.com. Include Your Shipment Or Tracking Number So We Can Help Faster.

Read The Privacy Policy, Terms And Conditions, And Shipping Rules.