Policies And Agreements
Terms And Conditions
The Agreement Between ShipAxis And Its Customers. Current Version 2026-09, Last Updated September 2026.
Privacy Policy
What Information ShipAxis Collects, How It Is Used, And Your Privacy Rights.
Shipping Rules And Liability
Prohibited, Restricted And Regulated Commodities, Packaging Responsibility, Carrier Terms, Carrier Claims And Liability Limits.
Account Balance Terms
How The ShipAxis Account Balance Works, Including Funding, Debits And Reversals. Current Version 2026-09, Last Updated September 2026.
Label Purchase, Void & Refund Policy
How Label Purchases, Voids, Refunds, Carrier Adjustments And Payment Disputes Are Handled. Version Accepted At Checkout: September 2026.
Help And Support
Email-First Support At ship@goshipaxis.com For Shipments, Billing And Account Questions.
How ShipAxis Protects Your Shipments And Payments
Payment Security
Payments Are Processed Through Our Secure Payment Provider. ShipAxis Does Not Store Complete Card Numbers Or CVV/Security Codes.
AI Disclaimer
ShipAxis AI Recommends. The Customer Decides And Verifies. Dimensions, Weights, Packaging And Carrier Suggestions Are Estimates Based On The Information Provided And Must Be Confirmed Before A Label Is Purchased.
Restricted Items
Some Commodities May Be Prohibited, While Others May Be Eligible Only When Permitted By Applicable Law, Carrier Rules, Account Eligibility, Approved Services, Packaging Requirements, Documentation, Declarations, Routing, And Destination Restrictions. ShipAxis Does Not Authorize Or Legally Approve A Regulated Shipment — The Customer Remains Responsible For Verifying Compliance.
International Shipping Information
Domestic And International Shipping Is Offered Subject To Carrier, Service, Commodity, Destination And Account Eligibility. The Shipper Remains Responsible For Reviewing And Confirming All Customs And Shipment Information Before Submission.
Carrier Terms
Carriers Are Independent Companies. Their Published Tariffs, Service Guides And Liability Limits Apply To Every Shipment Booked Through ShipAxis.
Carrier Claims
Claims Involving Loss, Damage, Delay, Non-Delivery, Or Other Carrier Service Issues Must Be Submitted And Managed Directly With The Applicable Carrier. Carrier Terms, Filing Deadlines, Documentation Requirements, Declared-Value Limitations, Exclusions, And Coverage Rules Apply. ShipAxis Does Not Adjudicate Carrier Claims, Determine Claim Eligibility, Guarantee Reimbursement, Or Assume Responsibility For A Carrier's Approval, Denial, Payment, Handling, Or Resolution Of A Claim. Where Available, ShipAxis May Provide Shipment Records Or Transaction Information Reasonably Necessary For The Customer To Communicate Directly With The Applicable Carrier.
Customer Support
For Shipment, Account, Payment, Technical, Or General Support Questions, Please Contact The ShipAxis Support Team At ship@goshipaxis.com.
Refund And Void Policies
Once A Label Is Successfully Generated The Purchase Is Generally Final. Unused Labels May Be Eligible For Voiding Where The Carrier Permits It, And Approved Reversals Are Written Back To Your ShipAxis Transaction Records. See The ShipAxis Label Purchase, Void & Refund Policy.
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